img

Call Center Service

Why partnering with outsourced call centers to us makes perfect business sense.
  • Meduza L.L.C is a telemarketing and customer service company that enables companies to benefit from costumer-designed call center solutions that are delivered in English and German language. Due to excellent speaking skills of our employers our call center is designed to provide easy-to-understand and effective phone conversations with consumers and businesses.

  • You can save up to 60% of the overhead expenses that would otherwise be required for setting up, maintaining and running an in-house contact center.
  • Well educated and highly skilled agents are easily available.
  • You can focus on your core business functions as your other processes are being handled by experts in overseas location.
  • Favorable government policies introduced by Kosovo government make it easier for organizations to outsource their processes to Kosovo.

Our call center offers the following services:

Inbound Call Center
Inbound Call Center
Inbound call center services comprise of customer support and all other services that require you to answer the incoming calls in your organization.
Outbound Call Center
Outbound Call Center
These services include telemarketing solutions, seminars and surveys. Outsource outbound call center services to our call center service providers as we have established ourselves as a trustworthy partner for all outbound services.
Market Research
Market Research
It does not matter if you are an expert of the field or not, we speak your language anyway. Our staff is highly qualified for the field of marketing, meaning that we understand how to use the data, and what you need to know to work more effectively and be more efficient in your day to day business.
Customer Service
Customer Service
Our team is available 24/7, covering 24 languages in 4 communication channels. The correct design and configuration of system solution product interfaces and the optimal product usage development are crucial for an efficient, safe and well-organized company.
IT Help Desk
IT Help Desk
How can the IT Help Desk assist any business organization? It offers the opportunity to work more efficiently since every technical issue will be fixed faster and in better quality. It provides one hotspot for all IT requests with an added function benefit: a single call for ticket generation.
19
Active Clients
129
Call Agents

Our Case Studies

See all Projects

No posts found

Our Customers Say

Amazing customer service, this was my first time after hearing many great reviews from friends for Meduza and I'm extremely happy with the services i purchased and their patience with answering every question or concern I had.
Emma
Emma
Microchip Technology Inc
Highly recommended! Meduza Service! I was able to be accommodated before promised. Very professional over the phone gathering all necessary information, even covering other possible info that I didn't think of. They got you covered! I'm glad this exists.​
Erik
Erik
Red Hat, Inc
Meduza helped us with our entire online marketing strategy, from SEO to retargeting, and we saw results very quickly. They are an A player in the realm of Digital Marketing, which makes them easy to recommend to any business who wants more customers.
Jakov
Jakov
Apple Macedonia (iStyle)

Our Valuable Clients

We do not see our customers as customers, but as partners. Satisfied partners are our goal.